Refund policy
At KittyEase, we want you and your cat to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused or in its original condition.
- The product must be returned with its original packaging and accessories.
- Proof of purchase or your order number is required.
Non-Returnable Items
We cannot accept returns for:
- Products damaged through misuse or improper care.
- Items returned without prior authorization.
- Products returned after the 30-day return period.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Email: support@kittyease.com
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the product
We'll review your request and arrange a replacement or refund if approved.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer.
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be cancelled.